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Have a question about your order or query? We're happy to help. Our team responds within 48-72 hours, Monday to Saturday.

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Frequently Asked Questions

📦 Orders & Shipping

How long does delivery take?

We deliver within 4–7 business days across India. Metro cities like Mumbai, Delhi, Bengaluru usually receive orders in 2–4 days.

Do you offer Cash on Delivery (COD)?

Yes! COD is available on all orders across India.

How can I track my order?

Once your order is shipped, you'll receive a tracking link via email and SMS. You can also track it from your account dashboard.

Why should I order prepaid?

Prepaid orders get an extra 10% off, faster processing, and priority dispatch over COD orders.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, UPI, Paytm, and Google Pay. COD is also available.

Is it safe to pay online on your website?

Absolutely. All transactions are secured with SSL encryption and processed through trusted payment gateways.

My payment failed but money was deducted. What do I do?

Don't worry failed transaction amounts are automatically refunded within 5–7 business days. If it takes longer, contact us with your order details.

Can I pay in EMI?

EMI options depend on your bank and card type. Check at checkout to see if your card qualifies.

🔄 Returns & Exchange

What is your exchange policy?

We offer a no-questions-asked exchange within 7 days of delivery, as long as the product is unused and in original packaging.

Do you offer refunds?

Yes! Every Pebble & Bloom product comes with a 30-day money back guarantee. If you're unhappy for any reason within 30 days, we'll process a full refund once the product is returned

What is your 30-day money back guarantee?

We stand behind every Pebble & Bloom product. If you're not completely satisfied within 30 days of delivery, simply send it back for a full refund — no questions asked. We want every parent to shop with complete confidence.

What if I receive a damaged or wrong product?

We're sorry if that happened! Contact us within 48 hours of delivery with a photo of the product, and we'll arrange a free replacement immediately.

🛡️ Product & Safety

Are your products pediatrician approved?

Yes! All Pebble & Bloom products are pediatrician approved and tested to be safe for your baby's delicate skin.

Are the products safe for newborns?

Our products are designed for babies from 0 months and above. Each product page mentions the recommended age range — always check before use.

Are your products free from harmful chemicals?

Yes. Our products are free from parabens, sulfates, and artificial dyes. We prioritize gentle, baby-safe ingredients in every formulation.

Where are your products made?

All Pebble & Bloom products are manufactured in certified facilities that meet strict quality and safety standards.

👤 Account & Support

Do I need an account to place an order?

No, guest checkout is available. But creating an account lets you track orders, view history, and checkout faster next time.

How do I contact customer support?

Call us at the number above or email us at pebbleandbloom.in@gmail.com. We respond within 24 hours, Monday to Saturday.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 12 hours of placing them. After that, the order may already be dispatched. Contact us ASAP if you need to make changes.

I forgot my account password. How do I reset it?

Click "Forgot Password" on the login page and enter your registered email. You'll receive a reset link within a few minutes.

🙋 Still have a question?

Didn't find your answer here? Fill the contact form at the top of this page or email us directly at pebbleandbloom.in@gmail.com — we respond within 48-72 hours, Monday to Saturday. 💬